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CUCM 6.1.2 BAT Issue

CUCM 6.1.2. trying to update phones IP Services using BAT. I have created a phone template and subscribe to the EMlogon Service we have for Extension Mobility. Update using a query for 90 new phones we have auto registered. Only this field being updated.

Applying IP services for the phone template. Job gets scheduled OK and starts to process, but every phone is failing with an error:

DEVICENAME Could not position within a table (informix.telecastersubscribedservice).BAT Exception : UpdatePhone::getTeleSubServicesPkids

Any one had this issue before and got a resolution to this. Have done some searches on CCO but not found this error. Also did a Google search and had limited results around the Informix DB runing out of Space???

BTW - Other BAT updates on other fields are working OK.

Many thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: CUCM 6.1.2 BAT Issue

It's a bug:

Assign IP Phone Services

Add All Services From This Template

From the drop-down list box, choose the template that contains list of services that you want to update the phones with.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/5_1_3/t03updph.html#wp1342091

CSCea28827 Bug Details

BAT to support subscribing users to PAB and Fast Dial Services

Symptom:

Cannot subscribe the users to IP Phone services like Personal Address Book

and Fast Dials through BAT. This applies to any IP Phone services.

Conditions:

The problem exists in all the BAT versions

Workaround:

None

After adding the Phones/Users through BAT, one has to manually

go to each user page and subscribe the users/phones to these services,

enter the PIN, User ID manually.

Please rate if this helped.

1 REPLY
Bronze

Re: CUCM 6.1.2 BAT Issue

It's a bug:

Assign IP Phone Services

Add All Services From This Template

From the drop-down list box, choose the template that contains list of services that you want to update the phones with.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/5_1_3/t03updph.html#wp1342091

CSCea28827 Bug Details

BAT to support subscribing users to PAB and Fast Dial Services

Symptom:

Cannot subscribe the users to IP Phone services like Personal Address Book

and Fast Dials through BAT. This applies to any IP Phone services.

Conditions:

The problem exists in all the BAT versions

Workaround:

None

After adding the Phones/Users through BAT, one has to manually

go to each user page and subscribe the users/phones to these services,

enter the PIN, User ID manually.

Please rate if this helped.

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