cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
354
Views
5
Helpful
3
Replies

CUCM 6.1(2) new build

New install, cannot access CCM serviceability or ccmuser. Get 'Database Communication error'

Am able to access OS administrator

using username of 'administrator'

I have re-booted and re-imaged

Can anyone help?

3 Replies 3

Hi,

I am facing the same problem, brand new install of CUCM Business Edition 6.1.2.1000-13. I read the posts that Rob posted, still to try them while I wait on TAC, but have noticed that when i run a "utils services list" I see the following:

the "A Cisco DB" service is not running and does not want to start:

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STOPPED] Component is not running A Cisco DB

Just found the answer on another post.

Seems that there may be a bug here?

did the reset administrator user and password

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: