CUCM 6.1.3 Verint / Wittness/CybertechCall recorder association
Can someone please inform of any config steps (if any) in the CUCM when integrating with a call recorder such as Verint or Cybertech. I assume a need to set up a CTI port etc for this? I seem to rcall that they can work independantly of the CUCM.
Nowadays there are 2 techniques recorders use to capture audio from IPT:
1) SPAN based: This is passive recording based on packet sniffing from IP phone ports or gateway ports and mirroring to recorder interface. Using this technique the recorders get hold of calls without intrusion and can feed their system database with CUCM data independently. No config is generally required for this configuration.
2) DMS based: This is new technique in which the recorder is integrated with CUCM using JTAPI & SIP and certain configurations need to be performed. This is active recording wherein the CUCM instructs the phone to send a duplicate RTP stream to the recorder to enable recording
Since SPAN is not used and communications are at L3, this is more scalable solution.
To expand on Pratiks good reponse please see the attache files. Due to the limitations of SPAN/RSPAN I would highly recommend using DMS. I have experienced many issues with deployments that are using SPAN/RSPAN in reality it was never designed for voice recording.
Sorry trying to attach two .docx documents but for some reason they won't upload, if you want a Verint perspective and Cisco config guide email me.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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