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Community Member

CUCM 6.1.4 User details page blank

Hello all,

Don't know why, suddenly when I click in a user, in end users page, nothing appears, but if I create a new one and try to edit it, it is shown properly. II have restored a previous backup and restarted the servers, and still the same problem. This worked before and do not know why happens suddenly. Have anybody seen this before?

Thanks

4 REPLIES
Community Member

Re: CUCM 6.1.4 User details page blank

I've seen this before - it may be this bug: CSCso43615

Here's a workaround:

Change the hostname to the IP address in the URL

If you are getting a blank page, please go to System -> Application -> and hit

find. Choose the UC and change the hostname to

.localdomain. This should fix the issue. This may or may not be

traffic affecting.

Community Member

Re: CUCM 6.1.4 User details page blank

Hello,

I am accesing CM using IP, and some users appears with data and others no. Maybe is not the same issue.

Thanks anyway.

Community Member

Re: CUCM 6.1.4 User details page blank

I to am having this issue. CUCM 6.1.3. Some user the user details page is blank. This is with Unity connections 7.x

Community Member

Re: CUCM 6.1.4 User details page blank

actually further seaching I resolved issue with this work around:

CSCso43615 Bug Details

CUCMBE and standalone, Edit Cisco Unity User, Server Not Found error

Symptom:

Select "Edit Cisco Unity User" from from the Related Links menu on the End User

page or Directory Number page returns "The page cannot be displayed".

Sometimes the when you go to End User Page, search for a user and try to edit

the user, you will get a blank page.

Conditions:

Successfully completed "Create Cisco Unity User"

Workaround:

Change the hostname to the IP address in the URL

If you are getting a blank page, please go to System -> Application -> and hit

find. Choose the UC and change the hostname from to

.localdomain. This should fix the issue. This may or may not be

traffic affecting.

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