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CUCM 6.1 Billing Server Issue .....

We are using CUCM version 6.1.3.1000-16. We have configured a billing server over SFTP. It is working fine but some time we faced the issue of missing records on the billing server for a particular time period. As per our experience, if there is some issue on the billing server (Network issue, FTP / SFTP service down) CUCM does not store these CDR files to send them after the restoration of the billing server.

·         Is there any option in configuration so that CUCM can resend the CDR files after the restoration of the billing server or the Network connectivity?

·         Does CUCM store these logs so we can read them and manually dump the CDR files to the billing server.

Everyone's tags (3)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: CUCM 6.1 Billing Server Issue .....

CUCM does hold the flat files in case of network outage and then sends them when it's back online.

Other than that it means access the files via CLI.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

Re: CUCM 6.1 Billing Server Issue .....

Use the commands:

file list

to view the structure


file get

to retrieve files

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: CUCM 6.1 Billing Server Issue .....

CUCM does hold the flat files in case of network outage and then sends them when it's back online.

Other than that it means access the files via CLI.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CUCM 6.1 Billing Server Issue .....

Thanks for your reply.

Can you please tell me the procedure to get these files using CLI.

Cisco Employee

Re: CUCM 6.1 Billing Server Issue .....

Use the commands:

file list

to view the structure


file get

to retrieve files

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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