you need to associate your route point to tjtapi user in order for it to work. Sometimes, i have found, that once i have associated the route point to the jtapi user and it still does not register, i need to un-associated it and then associate it again before it registers.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...