CUCM 6.1 MOH Issue

[ysanadiga01]

Hi all,

I've installed CUCM 6.1 for a customer. Everything is working except the MOH. I have done the following things:

1) Configured MOH server

2) Uploaded a couple of music files

3) Under device and Line I selected the MOH file to be played.

When a call is put on-hold, I hear nothing or sometimes I hear 3 very low tune like Tik Tik Tik and then it's quite.

I have restarted the Cisco IP Voice Media services and even re-start the CUCM but all in vain.

I hope someone call help me with this issue.

Thanks.

[Chris Deren]

The tones inducate misoncfiguration, are you using Multicast or Unicast MOH?

Make sure you upload the MOH file to all the servers configured as MOH servers.

Make sure you put the MOH server under MRG/MRL/Device Pool of the devices

Chris

[ysanadiga01]

Hi Chris,

Thanks for your reply. I think that I have configured it properly. I will post the screenshots and maybe you can point my mistake.

Thanks.

[ysanadiga01]

And the last attachment.

[Chris Deren]

Is this device pool assigned to the phones and gateways? At GWs besides applying the device pool you need to explicitely assign the MRGL.

What codec is defined to be used between the held devices and the MOH server?

Is there only one server in the cluster?

Chris

[ysanadiga01]

Hi Chris,

There is only one server in this cluster. I have selected that G711 and G729 are used between device and the MOH server.

The gateway in another device pool than the devices. I did put them in the samen device pool, but it didn't help either.

Thanks.

[Chris Deren]

By default G729 will not work with MOH until you enable it in service parameters. What is the codec set between the held device and MOH server? If you have them in the same device pool what is the codec within each region?

Chris

[ysanadiga01]

I have enabled G729 and G711 in the Service Parameters. The Codec between each region is G.711.

I've not tested the Default MOH. I will do that on monday. Is there a way that I can test that remote?

Thanks.

[Chris Deren]

Also,have you tried using the default MOH source file to see if that works?

Chris

[mcibanez]

Hi,

I'm running CMv6.1.4 and I'm facing almost the same issue.

One out of two calls gets no MoH. Well, to be honest, the second one gets just 2 or 3 seconds of the Cisco default MoH file and then silence.

I think the config is right because I did this before many times, so I'm pretty sure about it.

Did you ever find out what was happening?

Thanks,

Carmen

[mcibanez]

Hi again,

In case it helps anyone, my issue was a bug in CMv6.1.4.

Here are the details:

CSCta10219 - Unicast Music on Hold May Not Play

Intermittently silence packets streamed from MOH &/or ANN Server

Symptom: after invoking Music on Hold server several times, unicast moh did not play music on hold. Music on hold may be invoked by hold, transfer, conference, park, or other features. Conditions: UCM 6.1(4) and unicast music on hold server invoked several times. ANN could be affected by this behavior as well Workaround: Upgrade to a version with fix for this issue. Alternate Workaround: (a) Configure each MOH audio source ID for multicast and (b) Configure each MOH server to multicast and (c) All Media Resource Groups (if any are defined) must NOT have multicast enabled This should result in MOH servers sending out multicast but also able to send out unicast MOH on same MOH resources. This would not require making any network (router) changes to forward multicast MOH packets as long as Media Resource Groups (MRG) are not configured to enable multicast MOH. One Drawback: The MOH servers will be transmitting multicast streams for each MOH source and MOH codec so this may add some network traffic to the local network. These multicast streams will be continuous and running at all times. The MOH server(s) will be sending the MC stream(s) to the local router but as long as the router is NOT configured to forward the moh multicast packets the lan traffic will be minimal. By default, routers do not forward multicast moh packets. No workaround known for ANN issues. Additional NOTE: This defect is fixed in 6.1.4.1102-1 but is NOT in 6.1.4.2000 It is included in 6.1.4.2113.

Best regards,

Carmen

[Jaime Valencia]

Have you uploaded the MOH to ALL MOH server?

Have you configured the MRGLs with the MOH server for the phones?

HTH

java

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