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CUCM 6 - Pilot Point registeres only on Subscriber. How to fix?

When I create Pilot Point - it registeres on Subscriber and don't work. I receive busy signal without queue enabled or listen to MOH when queue is enabled.

How I can fix this problem?

7 REPLIES
New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

Here is screenshot, maybe it help you to solve my problem.

New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

THE PROBLEM IS THAT PILOT POINT DOESN'T WORK!

New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

up!

New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

I have a couple questions about other parts of the pilot point configuration.

We see that it comes up registered with your publisher from your screen shot of the CTI Route Point list, but what is the configuration for the actual pilot point?

What is your pilot point currently set to route to? Are you using circular, first available, longest idle, etc?

Also, what do you have configured for your hunt group member information? Are your members Attendant Console users or regular directory numbers?

Lastly, are you planning on using the Attendant Console with the Pilot Point, or is the intention to ring the phone without software interaction?

New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

With this configuration and working 6001 and 6004 Phones number I cann't call them through Pilot Point. I hear only sound.

New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

Pilot Point registeres with Publisher IP , but ACHIEVE IP address of Subscriber. What is wrong? Maybe some services don't work on publisher? What should I do?

New Member

Re: CUCM 6 - Pilot Point registeres only on Subscriber. How to f

Any answer?

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