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CUCM 6/Unity 5.0 Call Handler taking 5-6 rings to answer

I have a DID coming in on an FXO port which forwards to a CTI route point that forwards to a call handler in Unity. When the number is dialed it takes about 5 or 6 rings for the AA to answer. Is there a way to have this answer immediately?

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Re: CUCM 6/Unity 5.0 Call Handler taking 5-6 rings to answer

Check the Port Status Monitor at the time of the call to see if the ports are idle or if all of them are busy. I recommend you to reset the ports in case they are hanging.

//Jorge

Re: CUCM 6/Unity 5.0 Call Handler taking 5-6 rings to answer

Also check your TSP version. You may need to update it, restart Unity.

New Member

Re: CUCM 6/Unity 5.0 Call Handler taking 5-6 rings to answer

Actually, I figured it out. I had caller id configured on the FXO ports to ring 4 times.

I removed that and all is well.

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