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New Member

CUCM 7.0 cannot access Admin page after upgrade

Hi folks,

I upgraded the Pub with latest patch and now cannot access the Admin webpage-"Database Communication Error". OS Admin page is fine still. The Subscribers are still on pre-patch version. Tried rolling Pub back to inactive partition but wouldn't let me.

Any ideas?

Rich

11 REPLIES
Bronze

Re: CUCM 7.0 cannot access Admin page after upgrade

Hi Rich,

Did you switch version after upgrade on all nodes including Subs or just only after Publisher?

You should wait till all nodes are on same version level before switch over.

Looks like you have to roll back.

New Member

Re: CUCM 7.0 cannot access Admin page after upgrade

Hi,

I've tried rolling back both through OS Admin webpage and CLI switchback-both fail. The Cluster Reports that the Pub can't see Sub2 but they can both see the Pub????!

Been pulling my hair out for 2 days-nearly bald.

Rich

Bronze

Re: CUCM 7.0 cannot access Admin page after upgrade

did u try running db replication reset command on all nodes?

New Member

Re: CUCM 7.0 cannot access Admin page after upgrade

Could changing the PUB hostname be responsible?

Bronze

Re: CUCM 7.0 cannot access Admin page after upgrade

Did you change the ip address on Publisher and host name as well?

New Member

Re: CUCM 7.0 cannot access Admin page after upgrade

No just the hostname.

Bronze

Re: CUCM 7.0 cannot access Admin page after upgrade

Is DNS is configurd also and also you change DNS server ip address as well?

New Member

Re: CUCM 7.0 cannot access Admin page after upgrade

DNS is enabled but the CCM's are not on a live network at present-whilst I do pre builds. I've read of a possible hosts file issue only TAC can resolve-hope its not that. How could I check?

Bronze

Re: CUCM 7.0 cannot access Admin page after upgrade

New Member

Re: CUCM 7.0 cannot access Admin page after upgrade

Thanks Muhammad, I'll try it next week when next onsite.

Rich

Bronze

Re: CUCM 7.0 cannot access Admin page after upgrade

You are welcome, pls do let me know how it goes and if you need any help. Sorry, can help much remotely.

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