RIS DC service is under the Network Serives section in Serviceability page. If you have confirmed that service is running and still RTMT shows that service is down you can try and unintall RTMT from your PC and re-install it.
Also, make sure that you don't have a firewall between your PC and CUCM servers.
Yes we have tried all that. I spoke to some other engineers in our company who have seen this on CUCM 7.0, 7.1.2 and 7.1.2a. It looks like a Cisco BUG affecting all 7.1.2 versions and MCS7825H, MCS7825H
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...