Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUCM 7.1(3) - Automatic Forwarding based on time?

Is there a way to have a phone line automatically forward to either voice mail or another extension at a scheduled time every day?

1 REPLY
VIP Super Bronze

Re: CUCM 7.1(3) - Automatic Forwarding based on time?

Yes; it depends on where the call originates.

If the caller originates in Unity, you can specify different transfer rules depending on the subscriber or call handler schedule (open, closed, holiday, etc).

If the caller is being handled by just UC Manager, then you can use schedule-based routing; however, this does not typically scale down to a single phone well. This is used when you want to change routing behavior in mass scale.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03tod.html

180
Views
0
Helpful
1
Replies
CreatePlease to create content