I am having a minor problem with the way that hunt groups handle caller id. I have two hunt pilots, each with a single hunt list. The first hunt list is set to "longest idle", and if not answered will forward to the second hunt pilot whose list is set to "broadcast".
The social dynamics of the call center is that if someone (chosen by longest idle) doesn't answer their phone, its indicated by the broadcast and everyone can see who isn't doing their job :-). Sounds harsh, but its done in good spirits. My problem is that since upgrading from 4.3 to 7.1, the broadcast group sees the call as orignating from the initial hunt pilot DN and not the phone from the first group that did not answer. Is there a way to change this?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...