CUCM 7.1 call recording

[cowetacoit]

Does CUCM 7.1 have any limited native recording features? Or do we have to purchase another Cisco product or thrid party app? We'd like for all calls to and from certain DNs to be auto matically recorded.

[Chris Deren · Accepted solution]

You need external service, there are many 3rd party products out there.

What you do want to use is the call recording/monitoring feature of CUCM which uses built in bridge on the phone to redirect the voice stream to recording server via SIP trunk, that is the new feature that was introduced in CUCM 7.1.

HTH,

Chris

[cowetacoit]

thanks for the reply.

[Rob Huffman]

Hi there,

Here are some 3rd party vendors (not in any particular order )

http://www.nice.com/products/multimedia/contact_centers.php

http://www.telrex.com/call_recording.htm

http://verint.com/corporate/section2a.cfm?article_level2_category_id=1000&article_level2a_id=276

http://www.cybertech-int.com/10377/1/home.html

http://www.voiceprintonline.com/record-voip-ip-phone-recording.asp

http://www.calabrio.com/

Cheers!

Rob

[keke480925]

Hi Rob,

Will this feature work with Cisco QM as well??

Thanks,

Dong

[ronpatel]

Hi,

Yes you can use QM for recording.

QM basically is used for Contact Centre deployment and is used for recording agents RTP media. But you can use same QM for recording RTP from the phone which is not related UCCX also ( Non Agent Phone).

Regards

Ronak Patel

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