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New Member

CUCM 7.1 call recording

Does CUCM 7.1 have any limited native recording features? Or do we have to purchase another Cisco product or thrid party app? We'd like for all calls to and from certain DNs to be auto matically recorded.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

CUCM 7.1 call recording

You need external service, there are many 3rd party products out there.

What you do want to use is the call recording/monitoring feature of CUCM which uses built in bridge on the phone to redirect the voice stream to recording server via SIP trunk, that is the new feature that was introduced in CUCM 7.1.

HTH,

Chris

5 REPLIES
Hall of Fame Super Silver

CUCM 7.1 call recording

You need external service, there are many 3rd party products out there.

What you do want to use is the call recording/monitoring feature of CUCM which uses built in bridge on the phone to redirect the voice stream to recording server via SIP trunk, that is the new feature that was introduced in CUCM 7.1.

HTH,

Chris

New Member

CUCM 7.1 call recording

thanks for the reply.

New Member

CUCM 7.1 call recording

Hi Rob,

Will this feature work with Cisco QM as well??

Thanks,

Dong

Blue

CUCM 7.1 call recording

Hi,

Yes you can use QM for recording.

QM basically is used for Contact Centre deployment and is used for recording agents RTP media. But you can use same QM for recording RTP from the phone which is not related UCCX also ( Non Agent Phone).

Regards

Ronak Patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
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