CUCM 7 backup stuck in loop

[jef_rat72]

Checking the DRS of a CUCM router showed the backups have failed the last few days, so I started a manual backup which stalled at 62% and stayed there for hours.  I then tried to stop the backup process and for hours now it has been "backup cancelation in progress....." and refreshing the screen every five seconds.  Does anyone know how to break this loop?

CUCM version 7.1.5.10000-12

[Payal Bhaduri · Accepted solution]

Hi,

You can restart the following services to break this loop:

Cisco DRF Master

Cisco DRF Local

Backup and Restore Services

This section describes the Backup and Restore Services.

Cisco DRF Master

The CiscoDRF Master Agent service supports the DRF Master Agent, which works with the Disaster Recovery System graphical user interface (GUI) or command line interface (CLI) to schedule backups, perform restorations, view dependencies, check status of jobs, and cancel jobs, if necessary. The Cisco DRF Master Agent also provides the storage medium for the backup and restoration process.

Cisco DRF Local

The Cisco DRF Local service supports the Cisco DRF Local Agent, which acts as the workhorse for the DRF Master Agent. Components register with the Cisco DRF Local Agent to use the disaster recovery framework. The Cisco DRF Local Agent executes commands that it receives from the Cisco DRF Master Agent. Cisco DRF Local Agent sends the status, logs, and command results to the Cisco DRF Master Agent.

[jef_rat72]

Worked! Thank you very much!

[Wassim Aouadi]

Thanks Payal