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New Member

CUCM 7 DND Reject operation

URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1073696

I was under the assumption that the new DND-Reject feature in CUCM 7 would provide a 'send all calls' type feature where when activated, calls placed to the DN would take the CFWD busy route.

However, the newly released CUCM 7 release notes state that when DND-Reject is activated, calls to the DN give a busy signal to the calling party.

Anyone have any idea why this feature does this? I thought this DND-R feature would cause calls to follow the cfwdbusy route.

Any ideas on whether we can change this functionality?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CUCM 7 DND Reject operation

I just tested, Justin, and it worked for me. The phone with DND enabled didn't ring (I set it to flash once instead), and the CFB setting was followed. I also noted that if you have both CFB and CFNA, the CFB is what is followed. If you only have CFNA and no CFB, the caller gets a busy tone.

Hope this helps.

Michael.

5 REPLIES
Cisco Employee

Re: CUCM 7 DND Reject operation

Hi Justin,

The feature actually works as you stated it should. The caller gets a busy tone only if there is no CFB setting configured on the line. If there is a CFB setting on the line and other shared lines, then it is indeed honored, and the call routed immediately to the CFB destination.

The documentation could use some improvement because by not specifically stating the behavior with regards to CFB, it may cause confusion. I'll see if we can have the documentation updated accordingly.

Hope this helps.

Regards,

Michael.

Cisco Employee

Re: CUCM 7 DND Reject operation

Justin - +5 points for spotting this opportunity to improve the documentation!

Ha - Please post again so we can rate.

Regards,

Michael.

New Member

Re: CUCM 7 DND Reject operation

Michael,

thanks for the information, I hope this is just a documentation oversight.

In talking to a coworker about this, he tells me that when he tests this functionality - even with CFWDBUSY destination configured that he receives a busy signal on the phone.

Could you test this yourself to test the functionality?

Cisco Employee

Re: CUCM 7 DND Reject operation

I just tested, Justin, and it worked for me. The phone with DND enabled didn't ring (I set it to flash once instead), and the CFB setting was followed. I also noted that if you have both CFB and CFNA, the CFB is what is followed. If you only have CFNA and no CFB, the caller gets a busy tone.

Hope this helps.

Michael.

New Member

Re: CUCM 7 DND Reject operation

excellent. thanks for the quick response!

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