We've been using CUCM for some time now, and it's far better than our old PBX system in so many ways, however it fall flat on it's face when it comes to one thing; Caller ID matching to Caller name. On our old PBX, any contacts that were added to the main speed dials were displayed when they called in from that number, i.e. We entered Joe Bloggs with a number 0123456, and when Joe calls from that number, it appeared on the phone as "Joe Bloggs" instead of what we face now, which is "0123456"
Is there any way to achieve this caller name ID in CUCM? I'm not ruling out a CTI app that pops up the name on the user's PC if that's possible?
Any help in pointing me in the right direction would be greatly appreciated!
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