We are looking for a recording solution compatible with Cisco Unified Communications Manager 8.0 in Spain.
The required features are the following:
• Fault Tolerance: We need kind of redundancy. Normal practice would be a server in the central customer site and another server in the backup site. • If the solution is Windows-based, it has to be a server version. • If the solution uses hard drives, NAS, etc. to save the calls, we would have some connection with EVA (Enterprise Virtual Array), as this is replicated to the contingency site. • Defined backup strategy. If you use EVA, the customer backup software would be available (and preferred) • virtualization. A virtualizable solution would be really appreciated.
In summary, we need a solution that satisfy our requirements for high availability and integration with our available solutions (Cisco, VMWare, SAN, etc.) Could you please recommend us a solution????
ASC TELECOM AG - ASC MARATHON EVOip for Cisco, version etalk Corporation - Qfiniti 1.0, Recorder 4.0 Magnetic North Software - Optimise, version 3.5 NICE SYSTEMS - NICE CEM with VoIP driver for TAPI integration CD-89-CT-CCM-CTM NICE SYSTEMS - NICE CEM 8.8 with NiceCLS skinny VoIP driver CD-89-SN-CCM-SCCP NICE SYSTEMS - NICE CEM version 8.9 with SKINNY integration driver CD-89-SN-CCM-SCCP NICE SYSTEMS - NICE CEM, version 8.9 with TAPI integration driver CD-89-CT-CCM-CTM NICE SYSTEMS - NICE CEM with TAPI integration driver CD-89-CT-CCM-CTM-IP SPESCOM DATAVOICE - DataVoice IP Recorder, version 2.3 (Maintenance Release 2.8) SPESCOM DATAVOICE - DataVoice IP Recorder v2.2 TC&C Telecommunication and Computer Technology - CARIN, version 2.0 Telrex - CallRex Telrex - CallRex - IP Recorder Verint - ULTRA Intelligent Recording Verint - ULTRA Witness Systems - Witness Contact Store IP v3.1 Witness Systems - Witness Systems eQuality Balance v5.20 and eQuality Interactive v5.20 Witness Systems - Witness Contact Store IP Witness Systems - eQuality ContactStore IP 7.1 Witness Systems - eQuality ContactStore IP v7.3 Witness Systems - eQuality ContactStore IP v7.2 ZOOM International - ZOOM CallREC
The above apps either they passed the testing phase, or testing is still in progress.
Never tried any of them so I don't know if they meet your requirements.
without spamming this great community I'd like to point you in the direction of ZOOM CallREC as solution for Cisco Call Recording as listed above. It is part of the ZOOM QM Suite that provides next to call recording on Cisco also screen recording, live monitoring and quality management (for contact centers) Rest assured that it is tested Cisco compatible and we are part of the Cisco Developer Network.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.