Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

CUCM 8.5 Call Pickup Group Visual Alert

Hello guys!

           I've configured a basic Call Pickup Group and applied it to two 7942G IP phones. On the phones I configured the Pickup button on Line 2. Its working perfect, Im getting the visual alert stating the caller and the called party and the call get picked up if you pressed the Pickup button on line 2. But...the LED on the Pickup button its not flashing when there is an incoming call to the Pickup group! i thpought that the visual alert included the flashinmg of the LED.

Is this possible? Thanks in advanced to all of you guys! 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

Re: CUCM 8.5 Call Pickup Group Visual Alert

Hi Nephtali,

This is working as designed There is no Flashing LED with the

Pickup Visual notification;

Call Pickup Notification

The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.

Service Parameters Configuration—The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.

Call Pickup Group Configuration—The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This allows the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the "Call Pickup Group Configuration Settings" section.

To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings section of the Call Pickup Group Configuration window. The notification gets sent only to the primary line of a device.

To configure the visual notification on the Call Pickup Group Configuration window, use the configuration settings in the Call Information Display For Call Pickup Group Notification section. This setting allows the administrator to have detailed calling party and/or called party information in the notification message. The display will contain the name of calling/called party if available. If not, the number will display. The visual notification comprises a message on the phone status line.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html#wp1072259

Cheers!

Rob

Hall of Fame Super Red

CUCM 8.5 Call Pickup Group Visual Alert

Hi Nephtali,

You are most welcome

You can use the "Shared Line" approach where DN xxxx is added to multiple

phones as shown here;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03dn.html#wp1100362

Or you could set up the desired "Main DN" as a Hunt Pilot that distributes the calls to

multiple Line group members as detailed here;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmcfg/b03htpil.html#wpxref28844

Cheers!

Rob

4 REPLIES
Hall of Fame Super Red

Re: CUCM 8.5 Call Pickup Group Visual Alert

Hi Nephtali,

This is working as designed There is no Flashing LED with the

Pickup Visual notification;

Call Pickup Notification

The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.

Service Parameters Configuration—The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.

Call Pickup Group Configuration—The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This allows the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the "Call Pickup Group Configuration Settings" section.

To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings section of the Call Pickup Group Configuration window. The notification gets sent only to the primary line of a device.

To configure the visual notification on the Call Pickup Group Configuration window, use the configuration settings in the Call Information Display For Call Pickup Group Notification section. This setting allows the administrator to have detailed calling party and/or called party information in the notification message. The display will contain the name of calling/called party if available. If not, the number will display. The visual notification comprises a message on the phone status line.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html#wp1072259

Cheers!

Rob

Community Member

CUCM 8.5 Call Pickup Group Visual Alert

Thanks Rob! Understood. How can I configured that an incoming call ring out on multiple ip phones at the same time?

Hall of Fame Super Red

CUCM 8.5 Call Pickup Group Visual Alert

Hi Nephtali,

You are most welcome

You can use the "Shared Line" approach where DN xxxx is added to multiple

phones as shown here;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03dn.html#wp1100362

Or you could set up the desired "Main DN" as a Hunt Pilot that distributes the calls to

multiple Line group members as detailed here;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmcfg/b03htpil.html#wpxref28844

Cheers!

Rob

Community Member

CUCM 8.5 Call Pickup Group Visual Alert

Excellent. Thanks Rob!

1513
Views
0
Helpful
4
Replies
CreatePlease to create content