CUCM 8.5 PROBLEM WITH MOH

[chrysostomos1980]

Dear All

We are encountering one strange issue and we need your advice

The current senario is:

All Phones register first to Subscriber CUCM.

All Phones have first TFTP the Publisher CUCM

Now the problem is:

Local calls : MOH is ok

Outgoing calls to PSTN network : MOH is ok

Incoming calls from PSTN: MOH not working..We have a DEAD air

Could you pls help??

[Mike Lydick]

Do you have the following in your gateway?

ccm-manager music-on-hold

[chrysostomos1980]

YES ITS THERE

[Jaime Valencia]

Have you already checked MRGLs from GW?

All MOH servers have all MOH files?

Enabled necessary codecs unders IPVMS?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[chrysostomos1980]

Hi

Everything was ok but for unexpecting reason the moh is not working now for incoming calls (PSTN)

Another one issue is : I tried to register one phone with the publisher CUCM.then moh is not working either for internal , external, incoming calls.....we have dead air

[Jaime Valencia]

To which server a phone registers doesn't matter, MRGLs are what define from where they get MOH.

If you have reviewed all the config and everything seems correct, try to restart IPVMS.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Mike Lydick]

sho voip rtp con while on hold.

Verify that you see the call leg indicates the gateway bound IP address and the MOH server IP address.

Is the Media bound to an interface?

Are there firewalls between gateway and MOH server?

Did the wav get loaded on all TFTP servers?

[chrysostomos1980]

Hi to all

Finally the problem has solved

Resolution:

Reboot the Voice Gateway

Thank you for your answers