Hi Guys, I have migrated a client from CUCM System ver. 220.127.116.110-3 (Non-AD)
T CUCM with AD Integration System ver. 18.104.22.168
Also, they went From Unity ver 5.0(1.0) to Unity Connection Ver 22.214.171.124
They do have (three) of what used to be called Pilot Points in the 126.96.36.1990-3 version.
So there is a lead number IE 69xx from a call handler and then below in the configuration there is Hunt Group Member Information. Here you add the Line on the Users Phone you what the call to hit. The Call Route can be set to Longest Idle, Circular Hunting, and Broadcast Hunting.
(So my question is) I want to setup something similar in the new CUCM 8.6x but the Pilot Points to not exist in this new version.
So what would you use in CUCM 8.6x to create a similar setup?
For example, Line Group, Hunt List, or Hunt Pilot?
Of course, I will not be using Attendant Console because that is gone to. So in the end I just want a caller to hit a CTI directory number and go (round-robin) until someone answers the phone.
Yes ..they should really be on Call Center for this.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4