We have a multicluster environment, there are about 4000 agents in each cluster. We found there are some issues that some remote end points configured over JTAPI/CTI were not showing the call on their softphones, sometimes the call comes on soft phone and its ringing but call can not be picked up. While troubleshooting, its found more than one JTAPI user is associated with one device, tried to deassociate the user, but RTMT still shows multiple jusers RTMT --> CTI Search -- > Device shows multiple users. We even removed the ip phone from cucm but still CTI Device search shows multile jtapi users with opened status. The CTI Line Search shows the closed status when user de associated or the phone is removed from cucm.
Could someone please advise the resolution ........ much appreciated!
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...