Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUCM 8.6.2 - Server unexpectedly rebooted

Hello,

CUCM server rebooted last night at 2:51 am.  I didn't see any core dump generated nor were there anything in the syslog.  Syslog entries from 1:05 am to 9:30 am were not there.  I tried to download "Collect Crash Dump" files for the timerange, those were unavailable.

Not sure what to look at next, if anyone has dealt with a similar issue or have any troubleshooting steps please let me know.

Thanks,

AK

1 REPLY
Cisco Employee

CUCM 8.6.2 - Server unexpectedly rebooted

Hi Ayaz,

It could be due to a power outage that might have affected the server or it could be due to cpu / memory usage spike that lead to a restart. Generally a cpu / memory spike would cause a core dump or you would at least get something in the RisDC Perfmon logs for that duration. You can check for any unexpected shutdown scenario using the process listed in the following doc

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080c1ea2a.shtml

HTH

Manish

105
Views
0
Helpful
1
Replies