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CUCM 8.6.2a MOH tone on hold for EM users only

single site 1 X CUCM 8.6.2a new install setup. MOH server and all IP phones are in same device pool. MOH works fine IP phone to IP phone on a logged out IP phone, however, when EM users logged into both phones and then test MOH I get tone on hold both ways. I have already set MOH user hold source on UDP's but it still doesn't work?

thanks

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