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New Member

CUCM 8.6 and Phone Firmware 9.2

Hi

When I am running firmware 9.2 on 7962 phones I have an issue with call forward and displayed number.

If I downgrade a phone to 8.5.2, when a call comes in to a phone that has been forwarded from a hunt group the phone displays the Original Called Number

So if phone A is forwarded to Hunt Group which rings Phone B, the display will show the calling number and For and phone A's number. 

However if I upgrade the phone to 9.2.1 then in the same senario Phone B will display the calling number and the hunt group number that it was forwarded from (or alerting name).

I have checked the service parameters and have 'always dispaly origional call forward number' set to true but it still doesn't work.

My client has the situation where assistants work for multiple managers and they want to know who the call was originally for so the know how to answer the phone.

I can downgrade the assistants phones to get it working for now but this seems like a short term fix.

Does anyone know if it is possible with firmware on later than 9 and what I need to do to set it.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

CUCM 8.6 and Phone Firmware 9.2

Hi there,

It sounds like this bug

CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.

Description

Symptom:

As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.

From 'Calling Party Name' for 'hunt pilot DN'

i.e.  From John Doe for XXXX

The previous format was

From 'Calling Party Name' ('Calling Party Number')

i.e.  From John Doe (XXX-XXX-XXXX)

Need a configurable parameter to change the format to the previous format if the customer desires.

Conditions:

Occurs on phone loads 9.0(x) and above.

Workaround:

Downgrade to 8.4.x

Details

1st Found-in:                          (1)

8.6(2)

Status:

Fixed

Last Modified:

Mar 11,2012

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

2 - severe

Customer Reported:                          (26)

Cheers!

Rob

2 REPLIES
Hall of Fame Super Red

CUCM 8.6 and Phone Firmware 9.2

Hi there,

It sounds like this bug

CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.

Description

Symptom:

As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.

From 'Calling Party Name' for 'hunt pilot DN'

i.e.  From John Doe for XXXX

The previous format was

From 'Calling Party Name' ('Calling Party Number')

i.e.  From John Doe (XXX-XXX-XXXX)

Need a configurable parameter to change the format to the previous format if the customer desires.

Conditions:

Occurs on phone loads 9.0(x) and above.

Workaround:

Downgrade to 8.4.x

Details

1st Found-in:                          (1)

8.6(2)

Status:

Fixed

Last Modified:

Mar 11,2012

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

2 - severe

Customer Reported:                          (26)

Cheers!

Rob

New Member

CUCM 8.6 and Phone Firmware 9.2

That looks like it

thanks

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