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CUCM 8.6 autoregistration and CUCCX

I have a very basic question about how autoregistration would work in one senario.  I would like to install Cisco IP Communicator on a virtual desktop, but the mac address is not consistent and changes after every reboot.  I believe that autoregistration may be able to solve this issue, but if the mac address keeps changing, does this also keep reconfiguring the Cisco IP Communicator to a new extension?  If so, then I don't think we will be able to configure call center agents with this technique.  Any help is welcome.  Thanks!

1 REPLY
Cisco Employee

CUCM 8.6 autoregistration and CUCCX

Yes, if CUCM does not recognize the MAC the device sends, it considers it a new device and assigns a new DN (assuming there are still available in the auto-reg DN pool)

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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