CUCM 8.6 call busy between SIP phones and thirdparty phones

[Julien Munar]

Hi Everybody,

I have the following error on my logs:

Invalid Disconnect Cause(cause=47), No Reason Header Appended

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/getXCiscoViPRFallbackIDAndDTMFKey: Device type 8, Pstn Fallback is not enabled|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/getDefCcRegister: Secure status=1, mSrtpPresent=0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/compareAndUpdateMedia: sdpStatus=0, CMEndPointSDP role=1, SIPEndPointSdpRole=2|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/getDefCcRegister: Secure status=1, mSrtpPresent=0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/handleSIPUACSessionExpires: isMidCall[0], response[200], method[102]|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/parseSessionExpires: refresh_interval[1800], refresher[uas]|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/setSIPSessionExpiresTimer: interval[1768] secs|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/handleSecureRec: enforce srtp flag: 0, remote end srtp support: 0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/updateCNToCC: identityCngFlag[0x1f], isConnInfoInd[1], ccContactHeader[]|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/handleSIPConnectInd: Exit with state = outCall_200Rcvd|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/handleSIPConnectInd: Exit with state = outCall_200Rcvd|3,100,63,1.36454459^192.168.0.15^*

14:46:50.091 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/setSIPUpdateFlags: mIsUpdateForSignalingAllowed = 1  mIsUpdateForMediaAllowed = 1  mPendingOutgoingUpdate = 0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/appendReasonHdr: appendReasonHdr - Invalid Disconnect Cause(cause=47), No Reason Header Appended|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/addTransparencyInfo: attaching transparency object|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/appendRPIDHdrForOriginalCalledParty: SIP device does not Support Orig Dialled Phone nego: 0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPCdpc(3,74,281707)/ci=144600614/ccbId=35257792/scbId=0/getDefAe: SIPCdpc=281707, nodeId=3, processNumber=73  ci=144600614, branch=0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |MRM::waiting_MrmDeallocateMtpResourceReq- Deallocate received for CI=53993831 count=0|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |MRM::waiting_DeallocateMtpResourceReq- ERROR  Deallocate received for an unknown Call Identifier  Ci = 53993831|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_DISCONNECT value=500 retries=10|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_DISCONNECT value=500 retries=10|3,100,63,1.36454459^192.168.0.15^*

14:46:50.098 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 192.168.0.15:[5060]:

the calling number is 34967850938

the callied number is 19026

[Ayodeji Okanlawon]

Julien,

Please use the link be low to collect cucm traces and use the advanced editor on the forum (located on top right hand corner of the discussion widnow) to attach the trace

https://supportforums.cisco.com/docs/DOC-29901

Ensure you collect the trace from the folowing

1. the server that the phone is registered to

2. If this server is different from the server in the cucm group of the sip trunk, then you need to also collect traces from the server (s) in the cucm group assiged to the sip trunk that connects to the 3rd party cluster...

NB: If you have three servers in the cucm group of the sip trunk, you have to collect the trace from all three servers. This is because calls are dsitributed in a round robin fashion to servers in a sip trunk...

FInally before you send the trace over, please ensure the calling and called numbers are present. Also include the time of the test call

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Julien Munar]

aokanlawon,

Here are the traces for the call between the cisco cluster and the thirdparty cluster.

Could you please just have a look on that first and then if you need all the traces I will collect you all ?

it's ok for you ?

[Ayodeji Okanlawon]

Julien

Yes the trace is there but its incomplete. You are not sending the full trace. Please send the full trace

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"