CUCM 8.6 - Call Forward All Doesn't Work With DN In Hunt Group

[joshua.gertig]

Hello,

I'm trying to make a hunt group that's sole purpose is to dial out to our Help Desk member's cell phone (on-call after hours). The idea is that we want the hunt group to broadcast the call to the on-call engineers. Whoever picks up first takes the call. 

At least that's the idea now. They may want to change that to - ring primary on-call cell phone, if no answer ring secondary on-call engineer. 

The target cell phones will change every week and I wanted to give the supervisor a means of changing the numbers through the ccmuser page.

I created two DNs and placed them in a hunt group, each with call forward all to a cell phone number. 

It seems that the hunt group ignores the call forward all setting and that is by design (https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group). 

Does anyone else have any suggestions on how to accomplish this?

[Jaime Valencia · Accepted solution]

That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR

[Foldron2002]

That for the information, your right you need to setup " Remote Destinations "

1. I Make a fake user (Mobile Support)
2. Created a VIP_Phone with Extension 3000
3. Created a Remote Destinations with the line 3000
4. Add the Mobile Number on the Remote Destination
5. Added the new extension in the HuntGroup

*SNR = Single Number Reach = Remote Destinations