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Community Member

CUCM 8.6 Call Forward No Answer changes

Is there any way to apply a template or similar to a group of users (extensions / phones) that have already been configured within CUCM that changes their CFNA time from the standard which is set under the service menu to something else. It seems more and more users are requesting longer ring time outs whilst a lot of others are happy. It would be good to place those users requesting this into a template.

I have gone through the options and cannot see a way doing this apart from BAT, however he users are already configured and working.

Is the only real way to modify each individual user?

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VIP Super Bronze

CUCM 8.6 Call Forward No Answer changes

You could write an AXL query that makes the change but that would require some comfort with SQL, XML, and a lot of practice on a non-production cluster first. AXL doesn't have all of the safety checks that the UI has; you can do "illegal" operations through it.

Short of that, BAT or saying 'No' are your options. There are no templates that impact settings like this on the DN. Templates that do exist (e.g. Common Phone Profile and Common Device Configuration) are all for device settings.

2 REPLIES
VIP Super Bronze

CUCM 8.6 Call Forward No Answer changes

You could write an AXL query that makes the change but that would require some comfort with SQL, XML, and a lot of practice on a non-production cluster first. AXL doesn't have all of the safety checks that the UI has; you can do "illegal" operations through it.

Short of that, BAT or saying 'No' are your options. There are no templates that impact settings like this on the DN. Templates that do exist (e.g. Common Phone Profile and Common Device Configuration) are all for device settings.

Community Member

CUCM 8.6 Call Forward No Answer changes

Thank you very much Jonathan for your quick and concise answer. This has saved me a lot of time, looking for something that isn't there. This is much appreciated.

Best regards,

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