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CUCM 8.6 -Voice Gateway Configuration

bobby.jacob
Level 1
Level 1

Hi All,

We have a CUCM 8.0 with more than 300 users, and our PSTN voice gateway configured with H323. Outgoing and Incoming Calls are working fine,

Now we had purchased new 2 servers with CUCM 8.6,

For testing- connected to the network for testing PSTN Calls,

registered  voice gateway with CUCM,

added the Voip dial peers for new CUCM's on voice gateway.

Reseted the Route list.

Both incoming and outgoing calls are not working.

To make it clear- old and new CUCM's are using same voice gateway. Phones registered with old CUCM -PSTN calls works fine, Phones registered with new CUCM both incoming/outgoing calls not working, i cannot see call landing on voice gateway even.

Any clue.

Thanks

Bobby

10 Replies 10

Ayodeji Okanlawon
VIP Alumni
VIP Alumni

On your new cucm...Do you see the IP address of the h323 gateway?

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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Yes in the right corner i could see the IP of voice gateway(its registered), i had done the reset for Route list also.

Ok Bobby,

Lets look at inbound call. Can you send a

debug voip ccapi inout.

For out bound calls..I take it you have configured route patterns..

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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Hi,

Iam attaching "debug ccapi" for incoming calls.

For outgoing - call is not landing on gateway.

The disconnect cause is 38 which "network out of order" on both dial-peer 1009 and 1111

So your gateway and cucm are not talking properly.

can you attach a sh run of your gateway? please attach dont post it all here

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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No attachment yet...Pls attach sh run

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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Hi,

Attached sh run  now,

Tnx

Bobby

Is the Ip address you are seein on cucm for the gateway this 10.90.30.9 ?

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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Yes. thats the VG IP.

tnx

I can think of anything that could be wrong. What I will suggest is this

1. Check the Device pool the gateway is in. Is cucm service activated on that server

2. Restart the cucm service on the server(s)

3. If that still doesnt work..Delete the gateway and re-add it.

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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