We have a customer that is currently using the equitrac software for accounting and billing purposes. It is already integrated with a Legacy PBX using FAC and CMC codes. We are going to replace the PBX with CUCM 8 and I
would like to know if anyone out there has done an integration with CUCM and Equitrac and if so how?
I was just involved in a project that had the same requirement. Integrating CUCM 7.x or higher and Equictrack ( Adding account / client matter codes to calls and then exporting them into Equitrac).
I created a JTAPI application that works as a web XML phone service. The program allows Cisco IP phone user to select predefined account code, enter a code or create a list of favorites. The user can select the code before the call is made if they do that the code is added to the next call made from that phone. Also the user can enter the code while they are already on the call.
The client matter codes are connected to the CDR records and once a day they are exported to an ascii file, the file then is imported into Equitrac.
If you are interested in a solution of this type please let me know: robertm at confiancienc.com or post a message on this forum.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...