I have just tried to add the device for 8831 and I didnt see that option available? Can someone guide be to getting the device packages for this version. I went on the software download site and it didnt have any device packages for that version of call manager.
Please advise what are my next steps?
You are hitting a bug here. You need to upgrade to the latest device pack.
Rate if it helps
So for the upgrade to the 9.1.2, what is recommended? 9.1(2) or 9.1(2)SU1?
There are no device packs for my release. What device pack were you talking about?
it is supported on CUCM 7.1(5), 8.5(1) ,8.6(2) ,9.0 and above.
No devpack is required for this CUCM version but I think u need to upgrade the CUCM to 9.1(2) as suggested by Prasad.
what is firmware version u are using for 8831?
9.3(3) SIP loads and support files for 8831 Conference IP Phone (Part 4)
I was able to upgrade the cluster successfully. The device package for the 8831 is available but when the phone was added i got the error registration rejected. Any ideas?
Also for my unity connection cluster should i also upgrade to the same version on call manager?