Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CUCM 9.1.1 - DRF error

Hello,

We are running CUCM 9.1.1.10000-11, I am consistantly getting error backing up ELM-Server for subscriber.

Below is the backup Details;

EF.png

Below is the log file output;

Log File: 2014-01-08-13-11-47_b_cat-ucm02_elm-server_elm.log=====================================================
Server : CAT-UCM02
Feature : ELM-SERVER
Component : ELM
Time Completed: 2014-01-08-13-11-56
Result Code : 109-Unable to transfer the tar file over SFTP channel as currently configured SFTP server does not support output stream
Result String : ERROR
=====================================================
Ready for ELM Backup


----> BEGIN Standard Output

----> END Standard Output


----> BEGIN Standard Error

----> END Standard Error

I am using SilverSheild sftp server, cuc and uccx backup fine.

If anyone has encountered this issue before or has any ideas please share.

Thanks,

AK

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CUCM 9.1.1 - DRF error

Hi Ayaz,

Just adding to what Aman has suggested

"Cisco uses the following servers for internal testing. You may use one of the servers, but you must contact the vendor for support:

  • Open SSH
  • Cygwin
  • Titan

Cisco does not support using the SFTP product freeFTDP. This is because of the 1 GB file size limit on this SFTP product."

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/9_1_1/CUCM_BK_D9A29FAD_00_disaster-recovery-system-cucm-91_chapter_01.html

You may try a free software like Coreftp as well.

If the issue persists, then DRF traces would be required for a failed backup.

HTH

Manish

13 REPLIES
VIP Purple

CUCM 9.1.1 - DRF error

Hi Ayaz,

Never faced this error but try using another sftp software like freeftpd/titan.

regds,

aman

New Member

I hit this occasionally in

I hit this occasionally in our environment, with failures not specific to any UC App.  I note the following WikiDoc:

 

http://docwiki.cisco.com/wiki/Backup_Fails_in_One_of_the_Components_with_Result_Code_109

 

I re-run the backup, and its 99.9% of the time successful.  I can note however that our failures are not specific to ELM-SERVER/ELM-AGENT as others have mentioned.

 

We use OpenSSH.  If you're not using a supported product, then well...  RTFM.

New Member

As I suspected it wasn't the

As I suspected it wasn't the sftp server but a bug, after upgrading cucm to 9.1.2.12900-11 backups are completing normally. 

 

 

 

 

 

 

VIP Purple

can u please share the bug ?

can u please share the bug ?

 

regds,

aman

New Member

bug id CSCul44464

bug id CSCul44464

VIP Purple

thanks for update[+5]regds

thanks for update[+5]

regds,

aman

Cisco Employee

Re: CUCM 9.1.1 - DRF error

Hi Ayaz,

Just adding to what Aman has suggested

"Cisco uses the following servers for internal testing. You may use one of the servers, but you must contact the vendor for support:

  • Open SSH
  • Cygwin
  • Titan

Cisco does not support using the SFTP product freeFTDP. This is because of the 1 GB file size limit on this SFTP product."

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/9_1_1/CUCM_BK_D9A29FAD_00_disaster-recovery-system-cucm-91_chapter_01.html

You may try a free software like Coreftp as well.

If the issue persists, then DRF traces would be required for a failed backup.

HTH

Manish

New Member

CUCM 9.1.1 - DRF error

I have this same problem. Every once in a while it says failed but the files look to be transfered ok.

I am using freeFTPD, which has worked great in past versions. I don't think there is a 1GB limit anymore, my backups are over 4GB. 

New Member

CUCM 9.1.1 - DRF error

Try using Titon.  Manish listed the Cisco approved SFTP software.

Thanks,

AK

5697
Views
10
Helpful
13
Replies