CUCM 9.1.1 Not Sync with ELM After Changing the IP Address of CUCM

[cisulenan]

Hello,

We changed the IP address of CUCM 9.1.1 one week ago. Everything was working fine. But today the CUCM is showing :

"The system has not synchronized successfully with Enterprise  License Manager for 7 days. If successful synchronization does not occur  within the next 53 days, you will no longer be able to provision users  and devices."

Obviously the synchronization has not be successful since the IP address was changed. What can I do to make them sync again?

I have deleted the product from the ELM and added back the product with new IP address, it says the product is added successfully however it is not showed in the inventory.

Please help with this problem, thanks.

Regards,

Feng

[Manish Gogna · Accepted solution]

Try the following on the Publisher CLI after verifying that NTP stratum is good

admin:license client reset registration

Delete  and re-add the CUCM and it should successfully synchronize. If the  sychronization fails, open a Technical Assistance Center (TAC) case with  the CUCM team for further investigation.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080c01d86.shtml

HTH

Manish

[cisulenan]

Thanks. It's working fine now.

[Manish Gogna]

Great, thanks for confirming.

Manish