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New Member

CUCM 9.1.2: Cannot call from Corporate Directory

Hello,

We have a CUCM 9.1.2.

The IP phone can access the Corporate Directory, We can make search usin the first and last name. But cannot call the finded user when pressing the button Dial.

And also When pressin the edit dial, it is blank.

 

We've tested also with a CIPC and still doesn't work.

We've make a search by Number but no result.

I send in attach the result of the search.

What should be the reason, and is there any solution?

Regards,

Antra

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

HiTry this for one end user ,

Hi

Try this for one of end users , go to user management - end user - select one of users - make sure from first and last name , write down the DN of this user at  "telephone number" - save. Then try to search for this user and dial using on phones which able to find names not on CIPC .

 

Thanks

please rate all useful information

4 REPLIES

HiTry this for one end user ,

Hi

Try this for one of end users , go to user management - end user - select one of users - make sure from first and last name , write down the DN of this user at  "telephone number" - save. Then try to search for this user and dial using on phones which able to find names not on CIPC .

 

Thanks

please rate all useful information

VIP Super Bronze

What type of directory

What type of directory integration is this? LDAP or just UDS (CUCM). WHen you do a search of the end users in cucm, do you see their details?

 

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Cisco Employee

Does your users have DNs

Does your users have DNs configured in the directory??

If not, there's your problem.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

uses have DNs configured.The

uses have DNs configured.

The have bee configured as primary Extension.

Cisco should develop the scrip by adding a choice between "Telephone number" and "Primary Extension", on the application service.

 

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