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CUCM 9.1.2 Not starting services

Hi, I have a CUCM 9.1.2 Publisher server who doesn't permit phones register. I tried the recovery disk and after that, the server show the attached message when start and the services seem to be starting but always say "starting" and the GUI becomes inaccessible. 

 

Any ideas?

 

login as: *******
Administrator@10.3.1.31's password:********
Command Line Interface is starting up, please wait ...
java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Permission                                                                              denied)
        at java.io.RandomAccessFile.open(Native Method)
        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(c                                                                             iscoRollingFileAppender.java:104)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoR                                                                             ollingFileAppender.java:43)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.                                                                             java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces                                                                             sorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.jav                                                                             a:245)
        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.jav                                                                             a:204)
        at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.jav                                                                             a:691)
        at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.ja                                                                             va:265)
        at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurat                                                                             or.java:176)
        at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfi                                                                             gurator.java:191)
        at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOM                                                                             Configurator.java:523)
        at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:4                                                                             92)
        at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:1001)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java                                                                             :867)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java                                                                             :755)
        at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:8                                                                             91)
        at sdMain.initialize(sdMain.java:500)
        at sdMain.main(sdMain.java:667)
java.lang.NullPointerException
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ci                                                                             scoRollingFileAppender.java:117)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(c                                                                             iscoRollingFileAppender.java:92)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRo                                                                             llingFileAppender.java:74)
        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:251)
        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders                                                                             (AppenderAttachableImpl.java:66)
        at org.apache.log4j.Category.callAppenders(Category.java:206)
        at org.apache.log4j.Category.forcedLog(Category.java:391)
        at org.apache.log4j.Category.debug(Category.java:260)
        at com.cisco.iptplatform.cli.CliSettings.getInstance(CliSettings.java:11                                                                             4)
        at sdMain.initialize(sdMain.java:512)
        at sdMain.main(sdMain.java:667)
log4j:ERROR No output stream or file set for the appender named [CLI_LOG].

   Welcome to the Platform Command Line Interface

admin:

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1 REPLY
Cisco Employee

If you already had to run the

If you already had to run the recovery disk (for whatever problems you already had) and services are not coming up, you probably want to either open a TAC, or start rebuilding the server.

HTH

java

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