CUCM 9.1 CDR Reports

[tiger_401]

Dear All,

I am running call manager 9.1.

Is it possible that i can see the call duration of the users.

Is there any option in the Call manager 9.1

I want to see the call duration of called and calling party.

I will be very thankful for your support.

Regards,

Malik.              

[Chris Deren · Accepted solution]

Sure, you can use the user reports in the CAR application.

Chris

[Aman Soi · Accepted solution]

Hi Malik,

As rightly said by Mr. Chris[+5], u can see calling /called DN, originating/destination IP address, orignitaing / terminating time, duration

regds,

aman

[tiger_401]

Hi Aman,

Thanks a lot for your response.

Can you please gudie me the steps.

I will be very thankful to you.

Regards,

Mukarram

[Aman Soi]

Hi Malik,

You need to go into Cisco unified serviceability---Tools ----CDR Analysis and Reporting tool.

You would get menus. From there , u can opt for Extension /DN , add them and select Date /time range ,get the reports.

regds,

aman

[tiger_401]

Hi Aman,

Thanks a lot for your response.

I followed the same steps as mentioned by you.

But i could see the call duration of each user.

Please find attached screen shoot for your consideration.

And please guide me how i can get the desire information.

Regards,

Malik

[Aman Soi · Accepted solution]

Hi Malik,

you click on close of this attached screen.

Refer this link and u will  find CDR search by user extension.

once u get the report page, click on View which would give detail of the call.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_1/car/carsrch.html#wp1036756

regds,

aman

[tiger_401]

Dear Aman,

I am sorry please find attached the correct screen shoot.

Regards,

Malik

[Aman Soi · Accepted solution]

Hi Malik,

Click on View on extreme right to get details of the call in attached snapshot

regds,

aman

[tiger_401]

Hi Aman,

thanks for your response.

kindly find attached screenshoot.

i couldnot see the time duration

CDR CMR DUMP

CDR

cdrRecordType globalCallID_callManagerId globalCallID_callId   1   2   231033 origLegcallIdentifier dateTimeOrigination origNodeId   38922899   Sep 26, 2013 07:40:24 AM   2 origSpan origIpAddr callingPartyNumber   0   10.20.230.184   2431 callingPartyUnicodeLoginUserID origCause_location origCause_value   wsadani   0   16 origPrecedenceLevel origMediaTransportAddress_IP origMediaTransportAddress_Port   4   10.20.230.184   0 origMediaCap_payloadCapability origMediaCap_maxFramesPerPacket origMediaCap_g723BitRate   4   20   0 origVideoCap_Codec origVideoCap_Bandwidth origVideoCap_Resolution   0   0   0 origVideoTransportAddress_IP origVideoTransportAddress_Port origRSVPAudioStat   0.0.0.0   0   0 origRSVPVideoStat destLegIdentifier destNodeId   0   38922900   2 destSpan destIpAddr originalCalledPartyNumber   29   10.20.200.6   04701648 finalCalledPartyNumber finalCalledPartyUnicodeLoginUserID destCause_location   04701648     0 destCause_value destPrecedenceLevel destMediaTransportAddress_IP   0   4   0.0.0.0 destMediaTransportAddress_Port destMediaCap_payloadCapability destMediaCap_maxFramesPerPacket   0   4   20 destMediaCap_g723BitRate destVideoCap_Codec destVideoCap_Bandwidth   0   0   0 destVideoCap_Resolution destVideoTransportAddress_IP destVideoTransportAddress_Port   0   0.0.0.0   0 destRSVPAudioStat destRSVPVideoStat dateTimeConnect   0   0   Sep 26, 2013 07:40:34 AM dateTimeDisconnect lastRedirectDn pkid   Sep 26, 2013 07:41:52 AM   04701648   24cfe54c-211d-476e-b2dc-ae93478cfde6 originalCalledPartyNumberPartition callingPartyNumberPartition finalCalledPartyNumberPartition   Local_Call_3945   MCIT_IP_User   Local_Call_3945 lastRedirectDnPartition duration origDeviceName   Local_Call_3945   78   SEP001FCAE90EAA destDeviceName origCallTerminationOnBehalfOf destCallTerminationOnBehalfOf   S0/SU0/DS1-0@MCITVG_3945   12   0 origCalledPartyRedirectOnBehalfOf lastRedirectRedirectOnBehalfOf origCalledPartyRedirectReason   0   0   0 lastRedirectRedirectReason destConversationId globalCallId_ClusterID   0   0   StandAloneCluster joinOnBehalfOf comment authCodeDescription   0   null   null authorizationLevel clientMatterCode origDTMFMethod   0   null   3 destDTMFMethod callSecuredStatus origConversationId   1   0   0 origMediaCap_Bandwidth destMediaCap_Bandwidth authorizationCodeValue   64   64   null outpulsedCallingPartyNumber outpulsedCalledPartyNumber   null   null origIpv4v6Addr destIpv4v6Addr origVideoCap_Codec_Channel2   10.20.230.184   0.0.0.0   0 origVideoCap_Bandwidth_Channel2 origVideoCap_Resolution_Channel2 origVideoTransportAddress_IP_Channel2   0   0   0 origVideoTransportAddress_Port_Channel2 origVideoChannel_Role_Channel2 destVideoCap_Codec_Channel2   0   0   0 destVideoCap_Bandwidth_Channel2 destVideoCap_Resolution_Channel2 destVideoTransportAddress_IP_Channel2   0   0   0 destVideoTransportAddress_Port_Channel2 destVideoChannel_Role_Channel2 incomingProtocolID   0   0   0 incomingProtocolCallRef outgoingProtocolID outgoingProtocolCallRef   null   4   577A-2431-04701648 currentRoutingReason origRoutingReason lastRedirectingRoutingReason   0   0   0 huntPilotDN huntPilotPartition calledPartyPatternUsage   null   null   5 outpulsedOriginalCalledPartyNumber outpulsedLastRedirectingNumber wasCallQueued   null   null   0 totalWaitTimeInQueue callingPartyNumber_uri originalCalledPartyNumber_uri   0   null   null finalCalledPartyNumber_uri lastRedirectDn_uri   null   null Origination CMR cdrRecordType globalCallID_callManagerId globalCallID_callId   1   2   231033 nodeId directoryNum (callingPartyNumber) directoryNum (finalCalledPartyNumber)   2   2431   04701648 callIdentifier numberPacketsSent numberOctetsSent   38922899   null   null numberPacketsReceived numberOctetsReceived numberPacketsLost   null   null   null jitter latency pkid   null   null   24cfe54c-211d-476e-b2dc-ae93478cfde6 directoryNumPartition (callingPartyNumberPartition) globalCallId_ClusterID deviceName   MCIT_IP_User   StandAloneCluster   SEP001FCAE90EAA varVQMetrics   null Destination CMR cdrRecordType globalCallID_callManagerId globalCallID_callId   1   2   231033 nodeId directoryNum (callingPartyNumber) directoryNum (finalCalledPartyNumber)   2   2431   04701648 callIdentifier numberPacketsSent numberOctetsSent   38922900   null   null numberPacketsReceived numberOctetsReceived numberPacketsLost   null   null   null jitter latency pkid   null   null   24cfe54c-211d-476e-b2dc-ae93478cfde6 directoryNumPartition (finalCalledPartyNumberPartition) globalCallId_ClusterID deviceName   Local_Call_3945   StandAloneCluster   S0/SU0/DS1-0@MCITVG_3945 varVQMetrics   null

Regards,

Malik

[Aman Soi · Accepted solution]

Hi  Malik,

Can u share the all snapshots? I think u should parameter like call duration lasted.

regds,

aman

[tiger_401]

Hi Aman,

Kindly find attached all the snapshots for your consideration.

Regards,

Malik.

[tiger_401]

Hi Aman

Is this the one duration.

Regards,

Malik

[Aman Soi · Accepted solution]

Hi Malik,

you are correct .

the call started at 2:23:53PM and ended at 2:26:48PM. if we subtract , that comes out to be 175 seconds.

regds,

aman

[tiger_401]

Hi Aman,

Can you please guide me from where you find the call started and ended parameter.

Regards,

Malik