ā01-08-2014 11:18 AM - edited ā03-16-2019 09:09 PM
Hello,
Please find the attached,
can anybody explain me the devices seen in the attachment are unassigned, is it normal or any action has to be taken.
Thanks
ā01-08-2014 01:40 PM
Hi Clark,
. The Users row lists the total number of users configured on the system. View Usage Report for the users provides a report for all users configured on the system and their corresponding license requirements. View Usage Report for the Unassigned Devices shows the total number of unassigned devices (devices with no associated user)
plz check this link
Regards
Haitham
ā01-08-2014 07:29 PM
Hi Clark,
[+5] for Haitham.
this is so because you do not have users [owner userId ] associated with the license.
Associate Owner UserId under Phone Configuration and then,click on Update Usage details in CUCM under System---licensing ---license usage report.
regds,
aman
ā01-15-2014 01:43 AM
ā01-15-2014 01:57 AM
Hi Clark,
the snapshot attached shows All "In Complaince" except Essential Licenses. You have installed 231 but required are 306.
that is the reason it is showing as RED and not in compliance.
You can also check the Chart View under License Usage in ELM for any loan and borrow units.
regds,
aman
ā01-15-2014 04:51 AM
Hi Aman,
Last week i addedd only 5 phones and the error was displayed, but as per your email i have installed 231 and required are 306, if you see the diffrence is 75 it is very huge, only on adding 5 more phones why it started to display the error ???
Also if you see the enhanced license installed is 17 and required is 146 so how does the ELM accepts and works without an error.
Thanks
ā01-15-2014 05:52 AM
Hi Clark,
can u share the snapshot of chart view under license usage in ELM ?
you need to keep the mouse on green colour[loan] and other on purple for borrowed.
regds,
aman
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