I´ve got a request from a user who wants to see who picked the call from the hunt group.
When a user is member of a hunt group an gets a call from for the group and doens´t answer it, he will get an unanswered call in his call history. How can he be sure that the call has been answered by another group member? In the call histroy entry is a little man symbol mit an arrow. Has this any meaning?
Is there a way to get a report (probably like CDR) the number of users logged into the HLog. Out client wanted to know the number of agents logged into a hunt group at a particular period and who picked the call... Any possibility we can take it from the CUCM ??
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...