04-04-2014 06:45 AM - edited 03-16-2019 10:22 PM
Hi Everyone,
Previous to version 9.1.2 we could disassociate a directory number from a device but still call forward it to voicemail or another number. I have version 9.1.2 and this is not possible anymore.
Instead i get the “Your number could not be dialled, please consult your directory…” – previously on CM6, we could have DN’s which went to VM but weren’t associated with devices.
I susspect we have to now use Translation patterns instead but was just wondering if this is a fault or something that has been removed
Many thanks in advance
Amre
Solved! Go to Solution.
04-04-2014 07:09 AM
Well, you definitely have to assign a DN to a device before you can forward it.
I would advise them to use Translation Patterns, but if they resist that or do not know how to use them, just show them how to create a fake device. I used fake devices so that I could more easily search in directory numbers to find the dummy extension. It was more convenient for me to do it that way. Experiences may vary...
04-04-2014 06:57 AM
8.6 works this way as well. You can create a fake device and apply the forwarding there, if you are trying to avoid Translation Patterns. Just make it a fake mac address. However, the best way to do it is Translation Patterns.
This is not a fault or error in the system. I think it is an "encouragement" to use Translation Patterns.
04-04-2014 07:06 AM
Thanks Jonathan
I don't mind Cisco's "Encouragement" its the customer's that don't like change :)
So are we def saying that this does not work as before and best to use translation patterns?
04-04-2014 07:09 AM
Well, you definitely have to assign a DN to a device before you can forward it.
I would advise them to use Translation Patterns, but if they resist that or do not know how to use them, just show them how to create a fake device. I used fake devices so that I could more easily search in directory numbers to find the dummy extension. It was more convenient for me to do it that way. Experiences may vary...
10-29-2015 05:11 AM
Checking the "actice" box in the DN config makes this work.
10-29-2015 05:11 AM
Checking the "actice" box in the DN config makes this work.
04-04-2014 08:05 AM
I think this should still work. You just need to have the "Active" checkbox checked on the directory number.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: