Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

cucm 9 manager assistant console

Hi,
 I have a problem about cucm manager assistant console application.
when assistant doesn't open cucm manager assistant console application  on her pc . calls comes to directly manager's ip phone 
why call doesn't  come to assistant's ip phone ?
Is there any way to do this ? 

thanks in advance 

1 ACCEPTED SOLUTION

Accepted Solutions

"If you are an assistant

"If you are an assistant using Cisco IPMA in proxy-line mode, you must log in to 
the Assistant Console and have a filter enabled to receive calls made to your 
manager on your phone."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucma/4_0/english/user/guide/4_0/ipmaappa.pdf

You could use shared-line mode instead but you lose features and the calls will ring on both phones.

1 REPLY

"If you are an assistant

"If you are an assistant using Cisco IPMA in proxy-line mode, you must log in to 
the Assistant Console and have a filter enabled to receive calls made to your 
manager on your phone."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucma/4_0/english/user/guide/4_0/ipmaappa.pdf

You could use shared-line mode instead but you lose features and the calls will ring on both phones.

31
Views
0
Helpful
1
Replies