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New Member

CUCM Address Book Synchronizer login fail

I have installed the TabSyncInstall.exe program and configured the server settings and the user settings.

I get the following error message: Unable to login (user) with configured password.

I have tried using both the server name and the server ip address. Neither works. I can ping the server from this client. The username a password are not the issue since I am able to login to the user options page with them with no issue.

I have had this working before, but we have since upgraded to CUCM version

Please advise.


Re: CUCM Address Book Synchronizer login fail

Is Cisco UXL Web Service activated and running? Try restarting it.

Please rate helpful post so other users know what to do in similar circumstances.

New Member

Re: CUCM Address Book Synchronizer login fail no that service wasn't running. So I started it. Should it be running on the publisher or the subscriber or both?

However, after waiting several minutes for the service to get up and running I tried to synchronize again and authentication was still not successful.


Re: CUCM Address Book Synchronizer login fail

If you point to the Publisher, activate/start on the Publisher. Same deal if pointing to a subscriber. If you recently activat

ed it, make sure it is also running: Tools > Control Center - Feature Services > Cisco UXL Web Serv.

needs to be running and activated. Try restarting it a few times. If still it doesn't work, try to collect this output

from a CLI session: