Customer has Enterprise Attendant Console 8.6 and CUCM 8.5. Is there anyway using the CUCM CDR records to report on calls to different CUEAC queues? Right now, when you look at the CDRs, it only shows the CTI ports that the server is using and operator extensions. It does not show the CTI Route point extension so there is no way to tell what queue the call came in on. I realize there is some call reporting built into CUEAC that would probably do what they want, but the customer purchased ISI call reporting software and really want to use that product. Was hoping someone had hit this issue before and came up with a creative workaround. Any help would be greatly appreciated, thanks.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...