CUCM and H323 gateway-Cause i = 0x80A6 - Network out of order

[richb1971]

Hi,

I cant get calls into the CUCM from a H323 gateway. Incoming external calls here out of service message or Number Unobtainable. I've attched logs if anyone can help?

Rich

[acampbell]

Rich

From your incoming call the Q931 setup shows:-

Called Party Number i = 0x81, '562982'

I can not see any VOIP dialpeer to match this
destination pattern

the nearest VOIP dialpeer may have a typo

!
dial-peer voice 52982 voip
preference 1
destination-pattern 52982
progress_ind setup enable 3
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.0.150
dtmf-relay h245-alphanumeric
no vad
!

Can you ammend this to :-
!
dial-peer voice 562982 voip
preference 1
destination-pattern 562982
progress_ind setup enable 3
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.0.150
dtmf-relay h245-alphanumeric
no vad
!

HTH

Alex

[richb1971]

Hi Alex,

Thanks for reply. I should've attached the full config as it shows the Translation Rules. See below.

Can anyone help?

!

voice translation-rule 2

rule 1 /^56/ /5\2/

rule 2 /^6/ /5/

rule 3 /2/ /52/

!

voice translation-rule 3

rule 1 /^1\(.........$\)/ /01\1/

rule 2 /^2\(.........$\)/ /02\1/

rule 3 /^7\(.........$\)/ /07\1/

rule 4 /^8\(.........$\)/ /08\1/

rule 5 /^4\(......$\)/ /01914\1/

rule 6 /^2\(......$\)/ /01912\1/

!

voice translation-rule 6

rule 1 /^[1-9]/ /90\0/ type international international

!

voice translation-rule 7

rule 1 /^1/ /901/

rule 2 /^2/ /902/

rule 3 /^3/ /903/

rule 4 /^4/ /904/

rule 5 /^5/ /905/

rule 6 /^6/ /906/

rule 7 /^7/ /907/

rule 8 /^8/ /908/

rule 9 /^9/ /909/

!

!

voice translation-profile INCOMING

translate calling 7

translate called 2

!

voice translation-profile OUTGOING

translate called 3

!

!

voice-card 0

dsp services dspfarm

!

!

!

!

!

!

!

!

!

interface FastEthernet0/0

ip address 192.168.178.66 255.255.255.192

ip pim dense-mode

duplex auto

speed auto

h323-gateway voip interface

h323-gateway voip bind srcaddr 192.168.178.66

!

interface FastEthernet0/1

no ip address

duplex auto

speed auto

no keepalive

!

interface BRI0/1/0

no ip address

isdn switch-type basic-net3

isdn point-to-point-setup

isdn incoming-voice voice

isdn static-tei 0

!

interface BRI0/1/1

no ip address

isdn switch-type basic-net3

isdn point-to-point-setup

isdn incoming-voice voice

isdn static-tei 0

!

!

control-plane

!

!

!

voice-port 0/1/0

translation-profile incoming INCOMING

compand-type a-law

cptone GB

description ISDN2 .......... lines 1+2

!

voice-port 0/1/1

translation-profile incoming INCOMING

compand-type a-law

cptone GB

description ISDN2 .......... lines 3+4

!

ccm-manager music-on-hold

!

mgcp fax t38 ecm

!

!

dial-peer cor custom

!

!

!

dial-peer voice 999 pots

destination-pattern 999

port 0/1/0

forward-digits all

!

dial-peer voice 9991 pots

destination-pattern 999

port 0/1/1

forward-digits all

!

dial-peer voice 112 pots

destination-pattern 9112

port 0/1/0

forward-digits 3

!

dial-peer voice 1121 pots

destination-pattern 9112

port 0/1/1

forward-digits 3

!

dial-peer voice 9999 pots

destination-pattern 9999

port 0/1/0

forward-digits 3

!

dial-peer voice 99991 pots

destination-pattern 9999

port 0/1/1

forward-digits 3

!

dial-peer voice 100 voip

preference 2

destination-pattern 52...

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:192.168.0.150

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 101 voip

preference 1

destination-pattern 52...

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:192.168.203.20

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 1 pots

translation-profile outgoing OUTGOING

preference 3

destination-pattern 0T

translate-outgoing called 10

incoming called-number .

fax rate disable

direct-inward-dial

port 0/1/0

forward-digits all

!

dial-peer voice 11 pots

translation-profile outgoing OUTGOING

preference 4

destination-pattern 0T

incoming called-number .

fax rate disable

direct-inward-dial

port 0/1/1

forward-digits all

!

dial-peer voice 9 pots

translation-profile outgoing OUTGOING

preference 1

destination-pattern 9T

incoming called-number .

fax rate disable

direct-inward-dial

port 0/1/0

forward-digits all

!

dial-peer voice 91 pots

translation-profile outgoing OUTGOING

preference 2

destination-pattern 9T

incoming called-number .

fax rate disable

direct-inward-dial

port 0/1/1

forward-digits all

!

dial-peer voice 2 pots

translation-profile outgoing OUTGOING

destination-pattern 2......

incoming called-number .

fax rate disable

direct-inward-dial

port 0/1/1

forward-digits all

!

dial-peer voice 21 pots

translation-profile outgoing OUTGOING

destination-pattern 2......

incoming called-number .

fax rate disable

direct-inward-dial

port 0/1/1

forward-digits all

!

dial-peer voice 52982 voip

preference 1

destination-pattern 562982

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:192.168.0.150

dtmf-relay h245-alphanumeric

no vad

[acampbell]

Rich,

I can now see that the i/c call for 562982 is being translated to 52982 and is

matching both dial peers 101 then 100, both fail to pass the call.

Can you look at the call manager H323 gateway serttings.

In the inbound call section what valueis set for the number of significant digits

It should be set to either "ALL" or "5"

Also is the CSS going to find a partitionwith the device with DN 52982

HTH

Alex

[richb1971]

Hi Alex,

Regretably I've already checked that. 5 digits and the CSS can see the phones partition.

I was wondering if the dial peers were OK?

Rich

[acampbell]

Rich,

The dial peers that are being matched are :-

!

dial-peer voice 100 voip

preference 2

destination-pattern 52...

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:192.168.0.150

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 101 voip

preference 1

destination-pattern 52...

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:192.168.203.20

dtmf-relay h245-alphanumeric

no vad

!

Is there definitely ip connectivity between this router and these 2 ip address

1st choice CUCM

192.168.203.30

2nd choice CUCM

192.168.0.150

[richb1971]

Hi Alex,

I've successfully pinged all CUCMs. Any ideas?

Rich

[acampbell]

Rich,

I know this is a bit basic but can you confirm that the H323 gateway in CUCM is

192.168.178.66

Can you also click on reset & RESET the H323 gateway on CUCM and retest.

Regards

Alex

[richb1971]

Hi Alex,

I've deleted the gateway in CUCM and re-added-same issue

Rich

[acampbell · Accepted solution]

Rich,

To sum up so far.

Call comes in on BRI  - OK

Q931 set up received for Called number 562982 - OK

562982 is translated to 52982 - OK

Matches dial peer 101 fails to connect

retries on dial peer 100 and again fails to connect.

IP addresses seem OK.

CSS on gateway is good

I can only assume that the it is the H323 protocol from the gateway to the CUCM that is failing.

Is ther any firewall etc between the gateway and the CUCM

H323 needs to set up a TCP session on port 1720 to pass the signalling information at the start of the call.

We may now need a packet trace from the routers IP port etc to further understand what is going wrong.

Regards

Alex.

[richb1971]

Sorted!

Something was blocking port 1720. The gateway had two dial peers pointing to two CUCM's. These CUCMs have port 1720 blocked somewhere. The third CUCM wasnt being blocked but wasnt on gateway-added it=working straight away. Need to track it down but its working! Thanks Alex.

Rich

[haider.rizwan]

Hi,

I have CUCM 10.5.1 BE6000 on UC220 and have 2921 H232 voice gateway.

i have error "Network out of order" and unable to make international calls. ISP saying that their end is fine. 

Please help me to resolve the issue. 

Thank you in advance. 

Regards,

[Carlo Poggiarelli]

Hi Rizwan.

What kind of pstn are you using? (E1 T1 Trunk Sip )

Please let me know.

regards

Carlo

[haider.rizwan]

Hi Carlo,

I am using E1 line.

Please advice.

Regards,

[Carlo Poggiarelli]

Hi Rizwan.

Can you please send a debug isdn q931 while calling an international number?

Thanks

Regards

Carlo