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CUCM AND UNITY CONNECTION

Hi

We have both CUCM and UNITY CONNECTION with version 8.5

we have created a call hanlder on unity connection for the inbound calls

Everything working fine except one think

The originating calling number is not shows in the endpoint device

Is any workaround for this issue?

Below is the Call Flow

#6271 is translated to 3271 on Voice Gateway

# 3271 is a Route Point on CUCM

A call handler (Call Handler6) with extension 3271 is created on Unity

The greeting is attached to the Call Handler6 after finish of greeting

The call is transfer to 2271 which is call handler (Factoring 2271) on Unity with extension 2271

Call Handler (Factoring 2271) is forwarded to Hunt Group 2271 on CUCM

Everything is working OK except the caller ID is not shown

The enduser see that the call coming from voice mail

Regards

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

CUCM AND UNITY CONNECTION

Hi Chrysostomos,

Have you tried playing with this setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
3 REPLIES
Hall of Fame Super Red

CUCM AND UNITY CONNECTION

Hi Chrysostomos,

Have you tried playing with this setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan

CUCM AND UNITY CONNECTION

Hi mate

As i wrote to a previous post before a long time you are my HERO

Thank you Rob

chrysostomos

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
Hall of Fame Super Red

CUCM AND UNITY CONNECTION

Hi Chrysostomos,

Thanks for your very kind words my friend It's always a pleasure working

with such nice people, like yourself, here @ CSC!

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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