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Community Member

CUCM Announce Dialed Number

Hello,

Is there a function in CUCM 9.1 that will announced Dialed number back to user to verify if that is the number they want to call. I am thinking for "911" called number. If by mistake a user dials "911" they would know to hang up before the call goes through.

 

Thank you,

 

2 ACCEPTED SOLUTIONS

Accepted Solutions

Yes, it's called External

Yes, it's called External Call Control Profiles and this feature has ben available since CUCM 8.0.

It leverages the Annunciator service to play an announcment to the caller.  Be warned, it's no simple admin task and requires access to developer.cisco.com to implement.  Perhaps Cisco will bring this simple functionality into a simple check box one day, but for now, it's a little more complicated.

Anthony Holloway

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Cisco Employee

You can always simply route

You can always simply route to CUC, and use caller input so they verify it they actually wanted to call 911 or not.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
VIP Super Bronze

No, there is no such feature

No, there is no such feature native to any CUCM version.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Thank you Ayodeji,

Thank you Ayodeji,

Yes, it's called External

Yes, it's called External Call Control Profiles and this feature has ben available since CUCM 8.0.

It leverages the Annunciator service to play an announcment to the caller.  Be warned, it's no simple admin task and requires access to developer.cisco.com to implement.  Perhaps Cisco will bring this simple functionality into a simple check box one day, but for now, it's a little more complicated.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Cisco Employee

You can always simply route

You can always simply route to CUC, and use caller input so they verify it they actually wanted to call 911 or not.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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