08-01-2008 02:37 PM - edited 03-15-2019 12:22 PM
Hi All,
I am using CUCM 6.1. I am trying to use attendant console and I have followed up all steps. But in Pilot Point configuration page it shows "registration unknow" . Also when I login to attendant console application, it is not showing line available to receive and make a call.
any suggestion would be very appreciated.
thanks
Alex
08-01-2008 02:49 PM
Which exact version of AC?
How many servers?
If you change the Device Pool?
Make sure doc guide has been followed
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf
Restarting AC service helps?
All PilotPoints?
If needed open tac case for investigation
08-01-2008 03:10 PM
AC version is 6.1(0_c)
only there is one server
only one device pool
I followed the same doc
I restarted AC service as well as pilotpoint
Still it is not working
08-01-2008 04:05 PM
u sure the pilot point and the devices are associated to the user??
HTH
javalenc
if this helps, please rate
08-01-2008 04:07 PM
we have three users:
1- In the AC menu there is "attendant console" user, which only has username and password
2- application user: which I created "ac" user
3- end user
which user should I add pilot point and device to it?
very appreciate
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