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Community Member

CUCM backups

Hi, I have a callmanager 7.1.3.32900-4 cluster and parts of backup complete with "error".  I've attached a screenshot.  Not sure why, but the following backup components always fail.  Anyone seen this? 

TFTP

MOH

BAT

CCMPrefs

10 REPLIES
VIP Super Bronze

Re: CUCM backups

How about looking at, or attaching, the log files it shows on that page?

Community Member

Re: CUCM backups

Hi Jonathan.  I've attached the log files. I'm unable to make sense of the errors in them.

Thanks,


Mike

Re: CUCM backups

Mike,

Interestingly, all of the failures take place at the same point within each file (4096 bytes).  What is the name of the SFTP server application you are using to backup files to?

Hailey

Community Member

Re: CUCM backups

Hi David.  The backup server is a Unix box and we use SSH to send the backups.

Re: CUCM backups

Is this server a PUB or a SUB, do you have the TFTP service activated on this node?

What about a restart to the DRF master and local services, a lot of temporary issues with DRF take care this way. The restart should not impact network operation as this two services take care exclusively for the backups.

Community Member

Re: CUCM backups

Hi Robert, the server is the Pub (only server in cluster) and running TFTP.  I'll restart DRF services, re-run backups and let you know the results.  Thanks!

-Mike

Community Member

Re: CUCM backups

Hi Robert,

I restarted the DRF services reran backups and issue is still happening.  Below is the error at the bottom of one of the failed backup logs.  On a related note I backup other clusters to the same SFTP server with no issues:

tar: -: Wrote only 4096 of 10240 bytes
tar: Error is not recoverable: exiting now
2010/06/25 00:37: sudo tar -cvpPf - /var/log/active/cm/report/rtmtreporter 2>> /common/drf/backup.log
2010/06/25 00:37: Backup failed.

-Mike

Community Member

Re: CUCM backups

hello everyone,

i have the same problem with that version of cucm.

i have attach the TXT file with the errors on two services after begin the backup process and reports files on cucm.

Could you find the solution for this problem?

thanks for any help

Community Member

Re: CUCM backups

Please check out Cisco BugID: CSCte62205

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCte62205

In short; backups fail when using an OpenSSH SFTP server with "client alive messages" enabled. To fix it, disable "client alive messages" on the OpenSSH server.

HTH

Matt


Community Member

Re: CUCM backups

hi matthew,

thanks for your respond, that document of cisco explain all, i changed the sftp client for other of name "FreeFTPd".

thanks for help me.

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