I have a hunt group that I need a unity connection mailbox for. Since its business edition, I know I have to create the user in CM and import into Unity connection. This won't work because I can't assign a hunt group pilot as a primary extension to the user. Any help would be great.
Haven't tried this, but Since the AC Pilot can be assigned to an user is it possible to switch from Hunt Pilot to an AC Pilot?
The second option here will be to create a CTI Route Point and add an extension that you are not using (a dummy extension) and put that CTI on a dummy partition so no one can call it (do not add this partition to your CSS'), then, create an user and associate the CTI RP and set the extension of that CTI RP as the primary extension. At this moment, we can create the Subscriber but not with the Hunt Pilot extension. At last, go to CUCAdmip after the VM user has been created and add the Hunt Pilot extension as an alternate extension for that user, whenever the Hunt Pilot FWD a call to CUC it will be recognized and the VM will be taken.
Hope this helps and please let us know how it goes!!!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...